Frequently asked questions

Discover the main FAQ
about our Full Management Service and how we can help you achieve your goals.

What services do SmartHost offer?

SmartHost is a property services company. We do everything from property-price optimisation, calendar management, guest vetting and bookings to guest greeting and communication. We also organise cleaning and laundry services, so everything is hassle-free!

Who should use SmartHost?

If you’d like to short-let your London apartment without hassle and bring in the best income, then we are the right company for you. Use our service when you’re away, have an empty second home or would simply like to boost your profits.

How do I maximise my occupancy rate?

At SmartHost, we work with multiple property platforms such as Airbnb, Homeaway and Holiday Lettings – allowing us to attract a wide range of guests. We also apply a dynamic pricing strategy to fill free dates or last minute cancellations. This way, your home will always have a high-occupancy rate..

How do you make sure my property's safe?

As a property services company, the safety of your property is priority number one. Building on our experience, we’ve established a highly efficient way to keep things safe. This includes guest screening, deposit-taking and keeping tabs on potential damages.

Also, Airbnb provides a Host Guarantee of up to £600,000.

Where does SmartHost operate?

Even though we currently operate in zones 1 and 2 in London, we plan to expand to other European cities. If you have a property outside the Capital, do not hesitate to contact us. We will do our best to find a solution for you.

How do I get started?

Contact us using our contact form, email, or call us directly at +44 207 537 7204.

After you tell us a bit about your home, we’ll schedule a time for one of our friendly SmartHost experts to visit. We’ll discuss how we can help improve your occupancy rate, answer any questions you might have, then set up an in-person meeting to get your home ready for short-term letting.

Can you furnish my property?

We don’t provide furniture ourselves, but we’re happy to advise you on the best options to maximise the value of your property.

How much profit can I make with SmartHost?

Although the profit depends on many factors, like home characteristics, neighbourhood and season, we expect you to top long-term rental income by at least 150%.

What does SmartHost need?

Our service is as hassle-free as possible! All we need is four sets of keys, and basic cleaning materials. Linen and towels are apart of our service, so there’s no need to share or invest in more.

How soon can I start?

We can start within just a couple of days. We encourage hosts to sign up as early as possible so that we have more time to prepare your listing and achieve the best result.

When can I cancel the service?

You can cancel our service any time. We don’t believe in long-term contracts or hidden fees.

What support do you offer guests?

As hospitality company we stop at nothing to ensure your guests have a great experience. This starts from concise communication, a clear check-in procedure, timely guest support and round-the-clock assistance.

How will I know when my property is rented and when not?

You will have 24/7 access to all the information of your listing. This includes pricing, guest communication, income and reviews. We provide full transparency on the work performed to achieve your goals.

How and when will I receive rent?

We will transfer the month’s rental income to your bank account, together with a clear rent report, at the end of the month.

Can I make my own property rules?

Absolutely! Just let us know and we will include them in our standard house rules and guarantee the guests respect them. As standard, we don’t allow guests to smoke in the property or to make excessive noise.

Can SmartHost cater for special requests?

Our objectives are maximise your property occupancy rate and provide a service that’s tailored to your needs. If you have a special request, just let us know.