Communicating with guests and responding to queries takes time. That’s why we take the hassle away from hosts and liaise directly with them. What's more, our guest communication team is available 24 hours a day, 7 days a week.
To ensure your property stays visible in Airbnb searches, we suggest replying to inquiries within 24 hours. Responding later could be marked as a delayed response, lowering your property visibility in search results. Our team is here to help you avoid this situation by providing 24/7 support for guest questions and concerns. We answer 90% of messages within 1 hour, so your guests won’t be waiting around.
Guests have the option to reach out to us directly through email or a dedicated helpline. Our team is available around the clock to provide support whenever needed.
We've earned impressive ratings on Trustpilot, and it's for a good reason - Our guest communication experts are trained to promptly assist your guests while keeping a high standard of service.
Our team is able to speak to guests in a number of different languages which certainly comes in handy when dealing with international bookings or enquiries.
We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%
We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.
Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.
Managing guest queries is crucial for hosting a short-term rental property. However, addressing multiple questions or providing extensive support can be time-consuming. Here are some tips on how you can communicate with your guests more efficiently…
An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.
Staying in touch with your guests helps to give a good impression and increases the likelihood of your guests leaving a positive review. If you're short on time or frequently find yourself sending similar responses, consider using Airbnb's 'scheduled messages tool' to send automated messages. This feature enables you to create message templates and automatically send them based on guest actions like booking, check-in, or check-out. You can even use it to send helpful messages during their stay or provide information about local attractions and amenities.
Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.
Alex
Personal Trainer
"My approach to life is all about balance. I train to live, not live to train. Getting into Airbnb for the first time with my flat was a big step. With Smarthost, I've gained clarity on my income and expenses like never before. Their expertise has made my hosting journey completely stress-free and highly profitable.”
Ella
Actress
"Truly, Smarthost has been a lifesaver for me. Balancing a hectic acting schedule meant I had little time to manage my Airbnb. Smarthost stepped in and transformed my London flat into what guests now call the 'urban oasis'. Their professional management allows me to share my home's unique vibe stress-free.”
Liam
Software Developer
“A whole new Airbnb journey for me. I'm impressed with Smarthost's user-friendly platform that displays property performance and monthly earnings. No longer do I worry about maintenance or chatting with guests - that's all handled. Thanks to Smarthost for easing my life and expertly managing my rental properties.”
Ella
Psychologist
"Smarthost optimised everything in my Airbnb business, making guest management and housekeeping so easy. Thanks to their efficient service, I can focus on my practice without worrying about my hosting responsibilities. Smarthost has truly made it possible for me to be an Airbnb host without stretching my schedule too thin."
Max
Trader
"Venturing into Airbnb with my property was a completely new experience for me. Smarthost has provided me with a clear overview of all income and expenses linked to the flat. Their operations run smoothly, with precision and reliability at the core. What truly sets them apart, though, is their dedication and personal approach."
Patrick
Product Designer
"Since partnering with Smarthost, my property business has taken off. The team is excellent at marketing the property, engaging with guests, and independently resolving any issues that arise. I find myself simply checking my personal dashboard occasionally and watching the earnings flow into my account. Fantastic work!"
Guilia
Marketing Manager
“Speaking from personal experience, Smarthost is the best in London. They successfully managed my properties, freeing me to enjoy family and personal interests. Exceptional communication and support. I genuinely feel valued as a client, and I'm confident that my assets are in safe hands.”
Harry
Journalist
Smarthost has truly transformed the way we manage our properties, allowing my partner and me to grow our portfolio with ease. Their tailored services mean we can step back and yet remain completely in charge, ensuring the management of our properties is smooth as we focus on our professional lives.
Communicating with guests and responding to queries takes time. That’s why we take the hassle away from hosts and liaise directly with them. What's more, our guest communication team is available 24 hours a day, 7 days a week.
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To ensure your property stays visible in Airbnb searches, we suggest replying to inquiries within 24 hours. Responding later could be marked as a delayed response, lowering your property visibility in search results. Our team is here to help you avoid this situation by providing 24/7 support for guest questions and concerns. We answer 90% of messages within 1 hour, so your guests won’t be waiting around.
Guests have the option to reach out to us directly through email or a dedicated helpline. Our team is available around the clock to provide support whenever needed.
We've earned impressive ratings on Trustpilot, and it's for a good reason - Our guest communication experts are trained to promptly assist your guests while keeping a high standard of service.
Our team is able to speak to guests in a number of different languages which certainly comes in handy when dealing with international bookings or enquiries.
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We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%
We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.
Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.
Managing guest queries is crucial for hosting a short-term rental property. However, addressing multiple questions or providing extensive support can be time-consuming. Here are some tips on how you can communicate with your guests more efficiently…
An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.
Staying in touch with your guests helps to give a good impression and increases the likelihood of your guests leaving a positive review. If you're short on time or frequently find yourself sending similar responses, consider using Airbnb's 'scheduled messages tool' to send automated messages. This feature enables you to create message templates and automatically send them based on guest actions like booking, check-in, or check-out. You can even use it to send helpful messages during their stay or provide information about local attractions and amenities.
Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.
From crafting standout listings to implementing advanced dynamic pricing and synchronized calendars, we masterfully manage guest relations and property care. Let pros manage the details, so you can focus on your priorities.
Gain optimal visibility with our standout listings created by our experts, distributed across leading online channels.
With innovative technology, we ensure your prices are in line with local demand to maximize your rental revenue.
From the first enquiry to check-out, your guests or tenants will be taken care of 24/7 by Smarthost's professional team of hospitality experts.
Fresh linens, towels, premium toiletries, and regular inspections are all handled by our in-house, hotel-trained cleaning staff.
Whether it’s an out of hours emergency or standard property maintenance, our specialists are on call to tackle any job, big or small.
We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.
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