While thorough guest screening minimizes risks, accidents can occur in short-term rentals. Classic home insurance doesn't cover short-term rentals, so it's crucial to have the right policy for your protection.
Upon advertising your property on Airbnb, you are automatically granted Airbnb AirCover—an insurance offering up to $3 million coverage. This protects hosts against damages to property or belongings caused by guests during their Airbnb stay.
After each reservation, our committed housekeeping team will carefully inspect your property for damages or missing items and promptly report any issues to our support team for swift resolution.
In addition to Airbnb, we will advertise your listing on several other popular short-let platforms, including Booking.com, VRBO, and more. When using these platforms, we kindly request that guests provide a refundable security deposit to protect your property against any potential damages.
Our partnership with Superhog ensures your property insurance extends to bookings on other listing sites. This is included in your plan, with no additional costs.
We'll handle communication with guests and booking platforms to claim damages on your behalf.
We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%
We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.
Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.
Gather photos or videos showcasing the damage, and retain receipts or estimates for cleaning and repairs. These documents are crucial for Airbnb's assessment.
If a guest refuses to pay or doesn't respond, escalate your claim to Airbnb support within 30 days of the incident. Provide evidence of the damage for their review.
Submit your AirCover claim within 14 days of the guest checking out. Use Airbnb's online resolution center for this purpose. The guest will have 24 hours to review and address the claim.
Should your guest fail to respond to the request or decline payment, you can involve Airbnb Support. You'll have an additional 15 days to take this step. Airbnb will decide if the situation falls under AirCover’s damage protection and, if it does, they'll reimburse you directly.
A verified identity and contact details through Airbnb serve as strong evidence of guest authenticity. However, we advise you to cross-check their information for consistency—differences in names, payments, or emails could indicate a fraudulent booking. If uncertain, request an ID or passport photo.
For guests with reviews, check for positive feedback from Airbnb or hosts. If reviews are absent, ask questions like "Why are you visiting?" or "Who's accompanying you?" to verify authenticity.
If there are any valuable items on your property that are not necessary, make sure to remove them. By doing so, you completely eliminate the risk of potential damage.
Carrying out an inventory of your property is a great way of spotting (and proving) any damages or missing items. It’s also an easy way to keep track of any general wear and tear or keep on top of any essential property maintenance.
Make a list of things such as appliances, glassware and decor, additionally, take photos of things like floors, walls and furniture to keep a check on their condition. We recommend doing this regularly in order to spot anything untoward. It’s also worth providing the guests with a copy of the inventory (in the house manual) so they know that everything is being accounted for.
Using a third-party insurer such as Pikl can give hosts extra protection when renting out property across multiple booking sites such as Expedia, Booking.com, Vrbo and more. They don’t tend to offer host insurance like Airbnb AirCover therefore, it’s wise to take out a specialised short let insurance policy to make sure you’re covered.
Alex
Personal Trainer
"My approach to life is all about balance. I train to live, not live to train. Getting into Airbnb for the first time with my flat was a big step. With Smarthost, I've gained clarity on my income and expenses like never before. Their expertise has made my hosting journey completely stress-free and highly profitable.”
Ella
Actress
"Truly, Smarthost has been a lifesaver for me. Balancing a hectic acting schedule meant I had little time to manage my Airbnb. Smarthost stepped in and transformed my London flat into what guests now call the 'urban oasis'. Their professional management allows me to share my home's unique vibe stress-free.”
Liam
Software Developer
“A whole new Airbnb journey for me. I'm impressed with Smarthost's user-friendly platform that displays property performance and monthly earnings. No longer do I worry about maintenance or chatting with guests - that's all handled. Thanks to Smarthost for easing my life and expertly managing my rental properties.”
Ella
Psychologist
"Smarthost optimised everything in my Airbnb business, making guest management and housekeeping so easy. Thanks to their efficient service, I can focus on my practice without worrying about my hosting responsibilities. Smarthost has truly made it possible for me to be an Airbnb host without stretching my schedule too thin."
Max
Trader
"Venturing into Airbnb with my property was a completely new experience for me. Smarthost has provided me with a clear overview of all income and expenses linked to the flat. Their operations run smoothly, with precision and reliability at the core. What truly sets them apart, though, is their dedication and personal approach."
Patrick
Product Designer
"Since partnering with Smarthost, my property business has taken off. The team is excellent at marketing the property, engaging with guests, and independently resolving any issues that arise. I find myself simply checking my personal dashboard occasionally and watching the earnings flow into my account. Fantastic work!"
Guilia
Marketing Manager
“Speaking from personal experience, Smarthost is the best in London. They successfully managed my properties, freeing me to enjoy family and personal interests. Exceptional communication and support. I genuinely feel valued as a client, and I'm confident that my assets are in safe hands.”
Harry
Journalist
Smarthost has truly transformed the way we manage our properties, allowing my partner and me to grow our portfolio with ease. Their tailored services mean we can step back and yet remain completely in charge, ensuring the management of our properties is smooth as we focus on our professional lives.
While thorough guest screening minimizes risks, accidents can occur in short-term rentals. Classic home insurance doesn't cover short-term rentals, so it's crucial to have the right policy for your protection.
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Upon advertising your property on Airbnb, you are automatically granted Airbnb AirCover—an insurance offering up to $3 million coverage. This protects hosts against damages to property or belongings caused by guests during their Airbnb stay.
After each reservation, our committed housekeeping team will carefully inspect your property for damages or missing items and promptly report any issues to our support team for swift resolution.
In addition to Airbnb, we will advertise your listing on several other popular short-let platforms, including Booking.com, VRBO, and more. When using these platforms, we kindly request that guests provide a refundable security deposit to protect your property against any potential damages.
Our partnership with Superhog ensures your property insurance extends to bookings on other listing sites. This is included in your plan, with no additional costs.We'll handle communication with guests and booking platforms to claim damages on your behalf.
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We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%
We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.
Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.
Although damages to short-term rentals are rare, it's wise to be prepared for such scenarios. Fortunately, all listings on Airbnb are covered by AirCover insurance. Here's a useful guide on handling damages and making a claim:
Gather photos or videos showcasing the damage, and retain receipts or estimates for cleaning and repairs. These documents are crucial for Airbnb's assessment.
If a guest refuses to pay or doesn't respond, escalate your claim to Airbnb support within 30 days of the incident. Provide evidence of the damage for their review.
Submit your AirCover claim within 14 days of the guest checking out. Use Airbnb's online resolution center for this purpose. The guest will have 24 hours to review and address the claim.
Should your guest fail to respond to the request or decline payment, you can involve Airbnb Support. You'll have an additional 15 days to take this step. Airbnb will decide if the situation falls under AirCover’s damage protection and, if it does, they'll reimburse you directly.
Here are some valuable insights on how to keep both your property and yourself better protected.
A verified identity and contact details through Airbnb serve as strong evidence of guest authenticity. However, we advise you to cross-check their information for consistency—differences in names, payments, or emails could indicate a fraudulent booking. If uncertain, request an ID or passport photo.
For guests with reviews, check for positive feedback from Airbnb or hosts. If reviews are absent, ask questions like "Why are you visiting?" or "Who's accompanying you?" to verify authenticity.
If there are any valuable items on your property that are not necessary, make sure to remove them. By doing so, you completely eliminate the risk of potential damage.
Carrying out an inventory of your property is a great way of spotting (and proving) any damages or missing items. It’s also an easy way to keep track of any general wear and tear or keep on top of any essential property maintenance.
Make a list of things such as appliances, glassware and decor, additionally, take photos of things like floors, walls and furniture to keep a check on their condition. We recommend doing this regularly in order to spot anything untoward. It’s also worth providing the guests with a copy of the inventory (in the house manual) so they know that everything is being accounted for.
Using a third-party insurer such as Pikl can give hosts extra protection when renting out property across multiple booking sites such as Expedia, Booking.com, Vrbo and more. They don’t tend to offer host insurance like Airbnb AirCover therefore, it’s wise to take out a specialised short let insurance policy to make sure you’re covered.
From crafting standout listings to implementing advanced dynamic pricing and synchronized calendars, we masterfully manage guest relations and property care. Let pros manage the details, so you can focus on your priorities.
Gain optimal visibility with our standout listings created by our experts, distributed across leading online channels.
With innovative technology, we ensure your prices are in line with local demand to maximize your rental revenue.
From the first enquiry to check-out, your guests or tenants will be taken care of 24/7 by Smarthost's professional team of hospitality experts.
Fresh linens, towels, premium toiletries, and regular inspections are all handled by our in-house, hotel-trained cleaning staff.
Whether it’s an out of hours emergency or standard property maintenance, our specialists are on call to tackle any job, big or small.
We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.
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